Drupal hosting & support

Zoocha provides a joined-up hosting, support and maintenance service covering both your Drupal application and its supporting infrastructure. Depending on your requirements, this can include managed cloud hosting, proactive Drupal core and contributed module updates, security patching, monitoring, incident management, releases and ongoing technical maintenance.

Our approach brings Drupal developers, DevOps engineers, QA specialists and Service Desk support together, giving you a single team responsible for keeping your platform secure, reliable and up to date.

Security is embedded throughout our hosting and support processes. We proactively manage Drupal security updates and patches, monitor infrastructure and applications, follow controlled deployment processes and maintain established procedures for vulnerability and security incident management.

Zoocha's ISO 27001-certified Information Security Management System and ISO 27701-certified Privacy Information Management System support our approach, providing independently certified governance for information security and privacy. Security is considered across the full service lifecycle, from infrastructure and access management through to application maintenance and incident response.

Zoocha provides 24/7 critical incident cover, supported by defined incident management, escalation and communication processes. Our Service Desk provides a central point for raising and tracking incidents, with issues prioritised and managed against agreed service levels.

When an incident requires specialist technical input, we can escalate it to the appropriate Drupal development or DevOps specialists. Our processes also support root cause analysis where appropriate, helping us understand underlying causes and identify actions that can reduce the likelihood or impact of future incidents.

Yes. Using Zoocha for Drupal support doesn't necessarily mean moving your website to the Zoocha Hosting Platform. Our teams have experience working with a range of cloud and Drupal hosting technologies, including AWS, Acquia, Pantheon and Azure.

We can assess your existing hosting environment alongside your Drupal application and recommend an approach based on your security, performance, resilience, support and commercial requirements. Where a hosting migration would provide a clear benefit, our DevOps team can also plan and manage that transition.

Our managed hosting approach combines monitoring and alerting with scalable cloud infrastructure and established operational processes. Depending on the architecture and service requirements, this can include infrastructure and application monitoring, backups, recovery processes, caching, CDN services and proactive infrastructure maintenance.

Our approach is supported by Zoocha's ISO 22301-certified Business Continuity Management System and ISO 20000-1-certified IT Service Management System, helping ensure resilience, service continuity, and effective service management are built into how we operate and support client platforms.

Yes. Zoocha regularly takes responsibility for existing Drupal platforms, including those originally developed or supported by other suppliers.

As part of the transition, we typically conduct a technical audit to understand the Drupal application, its architecture and any issues that could affect our ability to support and maintain it. We can also assess the existing hosting environment, identify risks and recommended improvements, establish the required access and documentation, and agree how the service will transition into ongoing support.

This structured onboarding process gives both teams a clear understanding of the platform before responsibility transfers, reducing risk and establishing a strong foundation for ongoing maintenance and continuous improvement.