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Overview

At Zoocha, we are aware of the trust you place in us and our responsibility to protect your privacy.

As part of this responsibility, we are sharing with you what information we collect when you use our website, why we collect it that information, and how we use it to enhance your experience. By using the Zoocha website, you consent to the data practices described in this statement.

Use of Personal Information

Personal data submitted on this website with your consent will be used for the purposes specified in this privacy policy or in relevant parts of the website.

If you subscribe to our emails or our newsletter, Zoocha may use your personally identifiable email address to inform you of other products, events or services available from Zoocha.

If you contact us, we collect your‎ name, email address, as well as other information you directly give us on our website for the purpose of making an inquiry. We need this information to respond to comments and questions and provide customer service, along with any subsequent participation in tender process or delivery of service.

Zoocha also collect information about you automatically. This is information about your visits to, and use of the website in order for us to improve our sites, products, and service.

Zoocha does not sell, rent or lease its customer lists to third parties. Zoocha won't contact you on behalf of external business partners about any particular offering.

Zoocha will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Zoocha or the site; (b) protect and defend the rights or property of Zoocha (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Zoocha, or the public.

Information about website visits

Device Information

Zoocha may collect information about your computer and your visits to this website. When visiting our website, we log your IP address, browser type, browser language, geographical location, length of visit, and information about your use of and actions on our website. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

Third Party Services

Some of the data we receive is collected and stored by third party services. For example, these data includes website browsing session information, user interaction recordings. Details on the two services in use are:

Google Analytics: https://policies.google.com

HotJar: https://www.hotjar.com

Security of your Personal Information

No method of safeguarding information is 100% secure. Zoocha uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Zoocha secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Zoocha has ISO27001 processes in place for the secure handling of all data. Zoocha are also Cyber Essentials Plus certified.

Storing Your Data

Zoocha will retain a record of your personal information. This is done in order to provide you with a consistent, high quality, professional service. Zoocha will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary. Zoocha will remove any personal data about you from all system upon request. Please refer to our Data Protection Addendum for more information in this area.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Third party websites

The Zoocha website contains links to other websites. Zoocha are not responsible for the privacy policies of third party websites.

Use of Cookies

The Zoocha website website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or to deliver viruses to your computer. Cookies are uniquely assigned to you, and only be read by a web server in the domain that used the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Zoocha pages, or register with Zoocha site or services, or cookie helps Zoocha to recall your specific information on subsequent visits, this simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Zoocha website, the information you previously provided can be retrieved, so you can easily use the Zoocha website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Zoocha website services or websites you visit.

Contact

Zoocha welcome your feedback and questions about this privacy policy or our treatment of your personal data. Please contact us by one of the following means:

By email: info@zoocha.com

By telephone: 01992 256700

Through our contact form.

Changes to this Statement

Zoocha will occasionally update this Statement of Privacy to reflect company and customer feedback. Zoocha encourages you to periodically review this Statement to be informed of how Zoocha is protecting your information. When such a change is made, we will update the "Last Updated" date below.

Last updated: 15/10/2019