Ofsted Brand/Contact
Ofsted required a secure, accessible platform for the public to submit contact forms, from general queries to complaints, compliant with GOV.UK standards.
The ask
The platform needed to:
- Provide a range of secure contact forms for different use cases
- Adhere to GOV.UK branding guidelines and service manual standards
- Ensure all forms worked seamlessly across devices and legacy browsers
- Enable the Ofsted team to create and manage forms without developer input
The approach
Zoocha built a Drupal 8 site enabling the Ofsted digital team to create and manage online forms independently. Secure handling of user submissions, including file attachments, ensured only authorised staff had access.
The solution also included:
- Admin interfaces to manage high volumes of submissions
- Anti-spam measures to reduce workload for staff
- Responsive, accessible forms working across devices and browsers
The results
The new platform provided Ofsted with:
- A secure, scalable Drupal 8 site for managing public contact
- Reduced reliance on developers, empowering the in-house team
- Improved efficiency in managing submissions through streamlined admin tools and spam protection
- Compliance with accessibility and branding standards, ensuring consistency across government services
Visit website
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