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Drupal 8 Upgrade


Content Migration


Improved Engagement


The Harlow Council re-platforming project was part of the Council's digital transformation programme and involved:

  • Tight budget constraints
  • Upgrade/ re-build in Drupal 8 from Drupal 7. The existing Drupal 7 site was not responsive, had a number of accessibility issues, and a dated design
  • Open Tender process through the GOV.UK Digital Marketplace to appoint the right partner
  • Migration of website content and data from a legacy Platform to new CMS (Drupal 8)
  • Step Change in functionality, including the development of an Intranet for Harlow Council staff



  • Solution built from users perspective, rather than a council one
  • Re-design using mobile first design principles
  • Flexible page layouts using the Drupal Paragraphs module
  • Solution launched onto Acquia Cloud Professional service
  • SSO integration with internal system
  • Solr search integration

Technical highlights

  • Delivered the project on time and within budget
  • Visits are up 30% in February 2020, compared to February 2019
  • The percentage of customers choosing to use online versus phoning in has increased for some of Harlow's key services, like booking a bulky waste collection (up 5% since February 2019), reporting a missed bin (up 9% since February 2019) and requesting a new bin (up 6% since February 2019)
  • Harlow Council are seeing a reduction in phone calls and are seeing an increase in the number of people reporting online, rather than calling in, which saves the Council money
  • Provided a platform for future growth