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As is the stance of most organisations, our primary concern is the health and wellbeing of the Zoocha team and as a precaution to avoid exposing anyone to unnecessary risk of infection. Since early March we have asked staff to work from home with measures put in place to limit travel and conduct any Client meetings via phone and screen sharing tools.

Whilst all our offices (Hertford, Brazil, Valencia, USA) remain open operating with a skeletal staffing in attendance, being a digital agency - and with the pre-existing tools and technologies to enable us to work remotely - the vast majority of our staff are now home based and will continue to be so until the Governmental advice on such rescinds.

Should any of our team members start to present even mild symptoms, they have been advised to follow the UK Goverment’s position and to go into self isolation - only continuing to work if they are comfortable in doing so.

Zoocha will offer full support and remain in constant communication with all staff during this challenging period with individual clients being notified as soon as possible should there be any direct impact to underway project work or support tickets.

Service Status:

  • As of 18/03 Zoocha has had no staff member diagnosed with the virus, nor has it had any in self isolation.
  • We continue to operate with a full team, offering our clients full 24/7 Support as well as continued delivery on all Design, UX and Development projects.
  • Our website and social channels will offer regular updates as to the current infected situation and any impact to services.

Client expectations:

We appreciate the unease, unrest and uncertainty this virus has introduced to all our daily operations - so we ask of you to be as open as you are able to with us and we in turn will be more than happy to work on amending targets and deadlines should your availability take a sudden change.

And finally - stay in touch! Working remotely could well bring a set of new challenges, so please feel free to drop us any questions to help get you and your colleagues functioning as smoothly as possible from home - or just to say ‘Hi!’

Thank you, Team Zoocha